Return & Refund Policy

We stand behind the quality of our epoxy and builder products. If you are not fully satisfied with your purchase, please review our return and refund terms below:

Returns:

• Returns are accepted within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Custom-mixed or special-order items are non-returnable.
• The customer is responsible for the return shipping costs.

Damaged Goods:

• Returns of damaged goods for replacement are accepted within 7 days of delivery.
• Please provide pictures of the goods in the packaging showing dents and damage so we can alert our delivery carriers.
• We will provide a return authorization and shipping labels or instructions.

Refunds:

• Approved returns will be refunded to the original payment method within 7 business days after we receive and inspect the item.
• Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error or a defective product.

Damaged or Incorrect Items:

• Please contact us within 7 days of delivery with photos and order details. We’ll arrange a replacement or refund promptly.

How to Initiate a Return:
Contact our customer service at 877-669-1110 or Email: info@icoatproducts.com with your order number and reason for return.